Privacy Policy

Skip the Waiting Room Inc is committed to respecting the privacy rights of our customers, visitors, and other users of the Skip the Waiting Room service currently located at ("Website") and all subdomains of We created this Website Privacy Policy ("Privacy Policy") to give you confidence as you visit and use the Website, and to demonstrate our commitment to fair information practices and the protection of privacy.

Traffic Data Collected

We automatically track and collect the following categories of information when you visit our Website: (1) IP addresses; (2) domain servers; (3) types of computers accessing the Website; (4) types of web browsers used to access the Website; (5) referring source which may have sent you to the Website; and (6) other information associated with the interaction of your browser and the Website (collectively "Traffic Data").

Personal Information Collected

In order for you to access certain areas of the Website, we may require you to provide us with certain information that personally identifies you ("Personal Information"). Personal Information includes the following categories of information: (1) Contact Data (such as your e-mail address and phone number); (2) Demographic Data (such as your gender, your date of birth and your postal/zip code); and (3) Medical Data (such as your current medications, allergies, height, weight, and other information required for medical treatment). If you communicate with us by, for example, sending us an e-mail or posting on the Website or our Facebook page, any information provided in such communication may be collected as Personal Information.


Upon your request, we will make commercially reasonable efforts to remove all your Personal Information from our records; however, it may be impossible to remove your account without some residual information being retained. If you would like to request that we remove your Personal Information from the web site, please contact us.


While minors are prohibited from submitting Personal Information to the website, it is permissible for a parent or legal guardian to submit information on behalf of a minor.

Skip the Waiting Room’s Use of Your Information

Your feedback is important to us. If you share Contact Data with us – for example, by submitting a testimonial on the Website about your use of our service – or post a message on the Skip the Waiting Room page on any third party site (e.g. Facebook), we may contact you to find out more about your experience.

We may also use your Contact Data to send you information about Skip the Waiting Room or our products or services, to contact you when necessary, including to remind you of upcoming or follow-up appointments. We may use your Demographic Data, your Traffic Data, or your Medical Data to customize and tailor your experience on the Website, in e-mails and in other communications, according to your preferences. If you do not wish to be contacted by us, you may notify us at however by using Skip The Waiting Room you understand that we must contact you to confirm your appointment as well as tell you when to you to depart for your appointment. If a user does not reply to our confirmation or depart notifications and has a contact method of text message (SMS), we may attempt to contact the user with a phone call.

Sharing of Information

Personal Information may be sent to your selected hospital, doctors office, or clinic when you choose to register on the Website, and may be used by the hospital, doctors office, or clinic to expedite your treatment, and for any additional purposes for which the hospital, doctors office, or clinic normally uses Personal Information for emergency department patients. On behalf of our hospital, urgent care, and physician customers, from time to time if the caregiver wishes to contact you (typically by e-mail) they may do so using our service, IE for treatment follow-up or other purposes, such as to inform you of providers you might wish to contact about your medical condition. Some or all of such information may have been gathered from you initially through the Website and transferred to such hospital, urgent care, or physician in the course of our providing the Skip the Waiting Room service to you.

Personal Information on the site may be used and shared on an aggregate (i.e., non-personally-identifiable) basis; for example, we may consider the geographic distribution of Skip the Waiting Room users by postal code when evaluating which hospitals, doctor’s office, or clinic to add to the service.

We may transfer information about you to another company in connection with a merger, sale or acquisition by or of Skip the Waiting Room, LLC. In this event, we will use reasonable efforts to notify you before information about you is transferred and becomes subject to a different privacy policy.

Skip the Waiting Room does not share, sell, rent or trade your Personal Information with any third parties for promotional purposes.

Confidentiality and Security

Except as otherwise provided in this Privacy Policy, we will keep your Personal Information private and will not share it with third parties, unless we believe in good faith that disclosure of your Personal Information or any other information we collect about you is necessary to: (1) comply with a court order or other legal process; (2) protect the rights, property or safety of Skip the Waiting Room or another party; (3) enforce our Terms of Use; or (4) respond to claims that any posting or other content violates the rights of third-parties.


The security of your Personal Information is important to us. We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. For example, when you enter sensitive information on our Website, we encrypt that information using secure socket layer technology (SSL).

Updates and Changes to Privacy Policy

We reserve the right, at any time, to add to, change, update, or modify this Privacy Policy so please review it frequently. If we do, then we will notify you here, as well as by posting a notice on our Website and/or by e-mailing you, along with a description of any changes (material or otherwise) and, where appropriate, a link to the modified policy so that you can review it. In all cases, use of information we collect is subject to the Privacy Policy in effect at the time such information is collected.