We automatically track and collect the following categories of information when you visit our Website: (1) IP addresses; (2) domain servers; (3) types of computers accessing the Website; (4) types of web browsers used to access the Website; (5) referring source which may have sent you to the Website; and (6) other information associated with the interaction of your browser and the Website (collectively "Traffic Data").
In order for you to access certain areas of the Website, we may require you to provide us with certain information that personally identifies you ("Personal Information"). Personal Information includes the following categories of information: (1) Contact Data (such as your e-mail address and phone number); (2) Demographic Data (such as your gender, your date of birth and your postal/zip code); and (3) Medical Data (such as your current medications, allergies, height, weight, and other information required for medical treatment). If you communicate with us by, for example, sending us an e-mail or posting on the Website or our Facebook page, any information provided in such communication may be collected as Personal Information.
Upon your request, we will make commercially reasonable efforts to remove all your Personal Information from our records; however, it may be impossible to remove your account without some residual information being retained. If you would like to request that we remove your Personal Information from the web site, please contact us.
While minors are prohibited from submitting Personal Information to the website, it is permissible for a parent or legal guardian to submit information on behalf of a minor.
Your feedback is important to us. If you share Contact Data with us – for example, by submitting a testimonial on the Website about your use of our service – or post a message on the Skip the Waiting Room page on any third party site (e.g. Facebook), we may contact you to find out more about your experience.
We may also use your Contact Data to send you information about Skip the Waiting Room or our products or services, to contact you when necessary, including to remind you of upcoming or follow-up appointments. We may use your Demographic Data, your Traffic Data, or your Medical Data to customize and tailor your experience on the Website, in e-mails and in other communications, according to your preferences. If you do not wish to be contacted by us, you may notify us at contact@SkipTheWaitingRoom.com however by using Skip The Waiting Room you understand that we must contact you to confirm your appointment as well as tell you when to you to depart for your appointment. If a user does not reply to our confirmation or depart notifications and has a contact method of text message (SMS), we may attempt to contact the user with a phone call.
Personal Information may be sent to your selected hospital, doctors office, or clinic when you choose to register on the Website, and may be used by the hospital, doctors office, or clinic to expedite your treatment, and for any additional purposes for which the hospital, doctors office, or clinic normally uses Personal Information for emergency department patients. On behalf of our hospital, urgent care, and physician customers, from time to time if the caregiver wishes to contact you (typically by e-mail) they may do so using our service, IE for treatment follow-up or other purposes, such as to inform you of providers you might wish to contact about your medical condition. Some or all of such information may have been gathered from you initially through the Website and transferred to such hospital, urgent care, or physician in the course of our providing the Skip the Waiting Room service to you.
Personal Information on the site may be used and shared on an aggregate (i.e., non-personally-identifiable) basis; for example, we may consider the geographic distribution of Skip the Waiting Room users by postal code when evaluating which hospitals, doctor’s office, or clinic to add to the service.
Skip the Waiting Room does not share, sell, rent or trade your Personal Information with any third parties for promotional purposes.
The security of your Personal Information is important to us. We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. For example, when you enter sensitive information on our Website, we encrypt that information using secure socket layer technology (SSL).